Returns and Exchanges

RETURNS

We would like for your baby to love our products, but we know all babies are different. In the rare event that your baby may take time to adjust to our products or perhaps not take our products at all, we will accept your return inquiries within 60 days of purchase for a refund or store credit. 

Our first priority is to help you resolve your baby's sleep challenge. 

• Fill out this simple customer support request form 
A customer service specialist will be in touch with you within 24 hours to help resolve your sleep issue or product usage issue 
In case we are unable to help you resolve your challenge, a claim# and a claim form will be provided
• Simply print and fill the Claim form and return it with your purchase to the address below
• Upon receipt, the claim form and the return will be assessed for accuracy of information and a refund or store credit will be issued in the amount paid, excluding any shipping costs, within 3-5 business days of the return receipt

MAILING RETURNS

Please mail all returns to:

131 Coolidge Street
Suite 120 – D
Hudson
MA 01749

* Note that shipping charges to return purchased items are paid for by the customer, not Nested Bean.

EXCHANGES

If you would like to exchange the purchased item for a different color, size or product, please follow these steps:

Please make sure item is unopened and in original packaging 
• Fill out this simple customer support request form 
A customer service specialist will be in touch with you within 24 hours
A claim# and an exchange form will be provided
Fill the form and return* it with your purchased item to the address above
Make a new purchase from nestedbean.com for the desired item
Once the returned item is received, it will be assessed and a refund or store credit will be issued, in the amount paid (excluding any shipping costs), within 3-5 business days

DEFECTIVE PRODUCT

We stand by the quality of our products. We honor exchanges of defective products within 60 days of the original purchase on nestedbean.com.

Please fill out this simple  customer support request form 
• Describe the defect clearly
• Attach clear images of the defective area, the complete product, and the tracking label (sewn behind the care label)
A customer service specialist will be in touch within 24 hours and provide a claim #
• After assessing the claim a store credit will be provided to purchase a new item, minus the shipping cost of $5 to mail the replacement item

PRODUCTS PURCHASED AT OTHER RETAILERS

For products purchased at a retailer other than nestedbean.com that retailer’s return and exchange policy may apply.
Please contact the retailer and have them work with us to solve the problem.

INTERNATIONAL RETURNS AND EXCHANGES

At this time, due to shipping and customs restrictions we are unable to process returns or exchanges for International purchases made on nestedbean.com. If your product was purchased at any other location in your country, please contact the retailer or local stockist.